After an installation of RaceWatch or RTAPServer the applications will ask for a license, this document describes how to obtain a license from SBG Sports Software

Step-by-step guide

Open one of the applications you want to license by double clicking the desktop icon:

The software starts and the following popup window should appear. in some rare occasions this popup window needs to be triggered by pressing the 'Help' menu and then 'Licenses...' :
Press the 'Save License Request File' and a new popup dialogue will ask you where to save the license request file
Choose your preferred folder, in our example we have chosen the desktop, also you can change the name to your liking, in our example we go with the default name that consists out of 'the product that you want to license and your hostname :

The saved text file will contain a couple of lines of text containing a unique identifier of your computer that allows SBG to issue you a valid license.
Email the saved text file to licenses@sbgsportssoftware.com
Wait for us to issue a valid license file. depending on your timezone, this might takes a little while, up to a day. We strive to get the license to you ASAP.
The email that you'll receive from us will contain a .txt file with your license. save this file to any location of your liking or just drag-n-drop it to your desktop.
Open the RaceWatch or RTAPServer application again and hit the 'Import License from File...' button this time:
A similar popup dialog will open and ask for the location of the saved license .txt file. in our example it will be on the desktop:
Select the license .txt file by clicking on it, hit the 'Open' button; the window will close with an popup saying that the import was successful and the deletion of the original file:
after hitting the 'OK' button, the RaceWatch or RTAPServer License Status Popup should looks like this now:

Top of the window it shows the date of your license expiry date. click on Continue and enjoy our software...
In case this process did not worked for you, please do not hesitate and send a mail to our support team : support@sbgsportssoftware.com
1. In case the license does not work, please send a screenshot of the license dialog (screenshot above) to us, after importing the license, for further investigation.
Below in the Info box you'll find some useful links to user manuals and several guides to get you started.

This needs to be updated with links to the manual and MatchTracker guides

Related articles